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Pool desk at dusk with blue lounge chairs and club house/apartment buildings in the background.

Frequently Asked Questions

Frequently Asked Questions

Maintenance

Every apartment has all necessary repairs and replacements completed before a professional cleaning company cleans and sanatizes the apartment before move-in.

Yes, and 24 hour emergency maintenance.

You can place a work order request through the resident portal or call the office.

Once we receive a work order request, we assign it to maintenance for them to complete. You can request that we call first or have permission to enter if you're not home.

No you do not. If you are not home, we will leave a door tag letting you know your work order has been completed.

During office hours, we can provide a back up key. After hours, you need to call a lock smith, since our on-call maintenance does not have access to resident and occupant information.

Yes, as long as it doesn't cause damage to the walls, floors, or any part of the apartment.

Amenities

Our community offers a wide variety of amenities including a spa/hot tub, four free electric car charging stations, bicycle repair station, resident clubhouse with an internet cafe/TV/billiards, state-of-the-art 24-hour fitness center, BBQ/picnic area, nine-hole putting green, poolside kitchen featuring a fire pit, ping pong table, life-size chess, and cornhole, resort-inspired year-round heated swimming pool and spa, pet wash station, and dog park.

Yes, we have open parking as well as garages available for rent.

There is a one-time $300 pet fee, and $35 monthly pet rent for each pet. 

Yes, located on the northeast side of the community.

Each apartment comes with a refrigerator, electric stove, microwave, dishwasher, and washer/dryer set.

No, our community does not offer furnished apartments at this time.

Yes, 3 months is our shortest lease term (includes a short-term lease fee).

Yes, please contact our leasing office for more information.

Yes, you can request that it be delivered and held in the office for up to 72 hours.

Admin

We encourage appointments, but walk-ins are always accepted. 

There is no set time frame for an application to be approved. It varies.

Deposit, pro-rated rent, and any applicable fees.

You can pay online through the resident portal, with a personal check, or electronically at approved pay sites such as Wal-Mart, 7-Eleven, and CVS. Cashier's checks or money orders are accepted.

Yes, a $15 valet trash fee and a $14 property loss and damage waiver.

Water, sewer, and trash are automatically set up at move-in. You have to call or set up Xcel Energy before you move in.

All providers are available here. Comcast, CenturyLink, etc.

The resident that refers you receives a $250 referral bonus.

Guests are allowed, but must be added to the lease if they are staying longer than 7 days. Residents are allowed 2 guests when using the pool.

The deposit stays with the apartment, so a new deposit is owed, and the deposit on the previous place is mailed back to you.

No, subletting is not allowed.

An early termination fee equal to two months of rent will be owed for breaking your lease.

Location/Directions

Yes, there is an RTD bus stop half a mile north of the community.

Heritage at Hidden Creek is part of Adams 12 Five Star Schools.

Dozens of restaurants, Webster Lake park, Boondocks Event Center, and Northglenn recreation center.

Willow Bark Dog Park is a large dog park located 1.5 miles away.

Big Dry Creek Trail is nearby.

Exit 120th Ave off I-25 and turn south on Community Center Drive for half a mile, then turn right into our community.

120th Ave and Community Center Dr.

Didn't find an answer?

Our team is always ready to answer your questions.